FREQUENTLY ASKED QUESTIONS (FAQS)
Q: I’m a Muggle, will I still be able to play?
A: Absolutely. This game is easy to play for everyone, regardless of previous experience or magical skill.
Q: When do Early Bird Tickets end?
A: Online ticket sales and pre-bookings will close at Friday 25 May 2018 at midnight. Tickets will still be available to purchase on the day.
Q: My team doesn't have a camera / a phone with internet, can we still play?
A: Yes certainly. It just means you won't be able to enter the photo competition or gain clues about the other envelope locations via online photos.
Q: I already booked my team with an Early Bird Team Ticket, but now I have more members who want to join me. What tickets do I get?
A: If you have more than 4 members then the extra players will need to buy their tickets separately, either online for $45 for a pair or on the day for $25 each. You will need to sign in your new members on the day along with your booked team members. Also, see below:
Q: I have more than 4 team members. Is this ok?
A: The game works best with a small group of players. The more people you have the harder it can be to move your team around the gameplay area at high speed. If you have lots more friends wanting to join, we recommend that they split off into their own group. If you have 5 or 6 team members that’s pretty much the limit, any more than that and it would be better to divide your group into 2 teams. Also, see above.
Q: Is the Team Ticket special available on the day?
A: Nay. Team Ticket specials can only be purchased online on Eventbrite. All on-the-day tickets are $25 each.
Q: What happens if it rains?
A: If it is light, manageable rain, the game will continue as normal, coz we’re Melbournians! Just bring a strong umbrella and puddle-proof shoes. Game on!
If it’s really storming down and totally miserable then the event will be postponed to the following Sunday at the same time.
Q: Can I get a refund for any tickets I didn't use?
A: There are no refunds for unused tickets, but the tickets are transferable. You are very welcome to give your tickets to friends, or if you need to, make arrangements for other players to take over your group booking. If they don't want to keep your team name they can change it to something else at the sign-up on the day.
Q: If the game is wet-weather postponed to another day and I can't attend the new date, can I get a refund?
A: Yes. Go back into your Eventbrite purchase and find the "Request a Refund" button to get the ball rolling. Your transaction will be reversed and you will be refunded in full.
Q: What if I'm late, or my team members are late?
A: Go to Parliament Gardens and sign in your team members. You will be given instructions on where to begin playing the game. If you are more than 10 minutes late to the start you may have to wait until after the Game Instruction Speech is given before you can sign in your team. You will not be at a disadvantage for being a little bit late - you'll still have time to win the game. If you are more than 25 minutes late you may not be able to play at all, however, as team sign-in will have closed by this time.
If you have begun playing and one team member is very late they will have to find your team and then sign in the late member with one of the Game Guardians during the game.
Q: Can my team and I dress up for this event?
A: Oh my sparkly stratosphere, YES! Please do!
Q: Is this is the same game as the 2016 Great Wizard Quest?
A: Nope! New gameplay area, new story, new puzzles.